FAQ from HESCH
Here we have collected some general questions about the technology as well as the ordering process for you. If you have any further questions, just give us a call. Our contact persons will be pleased to help you.
Here we have collected some general questions about the technology as well as the ordering process for you. If you have any further questions, just give us a call. Our contact persons will be pleased to help you.
In our extensive download area we have provided technical data sheets and manuals for all our devices, which also contain the terminal diagrams. If you have any further questions regarding the connection of your device, please contact our sales team by email or phone.
After a detailed examination of their requirements and, if necessary, their Certification of the individual device, use in the EX area is possible.
Since 1995 we are certified according to DIN EN ISO 9001 (quality management), since 2003 according to DIN EN ISO 9001:2000 and since 2005 certified EX – equipment manufacturer.
If possible, send your defective device to us, stating the fault(s). Upon receipt of the device, a visual inspection is carried out by our service department to determine the cost of repair. A cost estimate will follow or, in the case of a warranty claim, the unit will be repaired within two weeks.
We offer telephone support for technical problems as well as assistance with commissioning. An on-site service is possible in special cases at cost.
All controllers and devices offered by us can be supplied in a housing of your choice.
In our extensive download area we have provided technical data sheets and manuals for all our devices. If for any reason you are unable to find what you are looking for, please contact our sales department by telephone and they will be happy to help you.
Register on our website under the menu item Customer login/Registration. You will then receive your access data by e-mail and have free access to the download area.
We offer you
Our service staff offers you telephone support in case of technical problems as well as assistance with the commissioning of the devices.
In special cases, on-site service is also possible. Please contact us. Your contact persons for all questions regarding technology and support will be happy to help you.
Our general terms and conditions of business / delivery can be found in the footer area of the website under AGB.
For a fast processing of your order we need exact information about your requirements like measuring range, voltage supply, outputs/inputs and if possible the article/serial number.
All controllers and devices offered by us can be supplied in a housing of your choice.