FAQ from HESCH

Since 1995 we are cer­ti­fied accord­ing to DIN EN ISO 9001 (qual­ity man­age­ment), since 2003 accord­ing to DIN EN ISO 9001:2000 and since 2005 cer­ti­fied EX – equip­ment man­u­fac­turer.

After a detailed exam­i­na­tion of their require­ments and, if nec­es­sary, their Cer­ti­fi­ca­tion of the indi­vid­ual device, use in the EX area is pos­si­ble.

All con­trollers and devices offered by us can be sup­plied in a hous­ing of your choice.

In our exten­sive down­load area we have pro­vided tech­ni­cal data sheets and man­u­als for all our devices, which also con­tain the ter­mi­nal dia­grams. If you have any fur­ther ques­tions regard­ing the con­nec­tion of your device, please con­tact our sales team by email or phone.

In our exten­sive down­load area we have pro­vided tech­ni­cal data sheets and man­u­als for all our devices. If for any rea­son you are unable to find what you are look­ing for, please con­tact our sales depart­ment by tele­phone and they will be happy to help you.

We have a high demand on the qual­ity of our devices so that you as a cus­tomer ben­e­fit from the long ser­vice life.

If it should hap­pen that your device does not work prop­erly, please send the defec­tive device back to us, stat­ing the error. The more detailed you describe the faults, the faster our ser­vice depart­ment can deter­mine the repair effort and thus reduce the down­time for you.

As soon as the device reaches us, you will receive a con­fir­ma­tion of receipt and a cost esti­mate after the visual inspec­tion.

In the event of a war­ranty claim, the unit will be repaired within two weeks.

You receive from us

• Solu­tion-ori­ented con­sult­ing
• 100% qual­ity check
• Engi­neer­ing + Pro­duc­tion Made in Ger­many
• ISO stan­dard + EX cer­ti­fied
• Excel­lent ser­vice

Our ser­vice staff offer you tele­phone sup­port in the event of tech­ni­cal prob­lems as well as assis­tance with the com­mis­sion­ing of the units.

In spe­cial cases, on-site ser­vice is also pos­si­ble. Please con­tact us. Your con­tact per­sons for all ques­tions regard­ing tech­nol­ogy & sup­port will be happy to help you.

In order to process your order quickly, we need pre­cise infor­ma­tion about the require­ments you need, e.g. mea­sur­ing range, volt­age sup­ply, outputs/inputs and, if known, the item num­ber.

Our gen­eral terms and con­di­tions of busi­ness / deliv­ery can be found in the footer area of the web­site under AGB.

Please under­stand that we can only inform you about our ref­er­ences after indi­vid­ual con­sul­ta­tion, as we process con­fi­den­tial data in many cus­tomer rela­tion­ships.

For retro­fitting, it is rec­om­mended that the device is sent to the fac­tory, as this is the only way to main­tain the war­ranty and ensure per­fect func­tion­ing.

The dis­play of the MFC has a screen diag­o­nal of 3.5″ and a res­o­lu­tion of 320 × 240 pix­els QVGA.

Yes, you can import your own images such as but­tons, sym­bols or process images via the HMI para­me­ters in the “Screen” menu. A detailed expla­na­tion can be found in the Easy­Tool MFC oper­at­ing instruc­tions in chap­ter 6.5.2 on page 37.

The Easy­Tool MFC is designed so that every user can cre­ate their own appli­ca­tion.

The back­light­ing of the dis­play is reduced to 50% of the power after 20,000 oper­at­ing hours, but this is not an indi­ca­tion of the over­all ser­vice life of the dis­play.

Within an appli­ca­tion, it can hap­pen that blocks can­not be con­nected due to long lines or that the read­abil­ity of the appli­ca­tion is impaired. There are con­nec­tion blocks (data sources and data sinks) for this case. The required blocks can be found in the “Vari­ables” library and dif­fer accord­ing to data type (analog/digital) and source and sink.

The blocks can be placed, wired and renamed in the same way as stan­dard func­tion blocks. The fol­low­ing fig­ure shows an exam­ple of how the con­nec­tion is estab­lished with­out a direct con­nect­ing line with source and sink. The exam­ple is of course non­sen­si­cal, but is intended to illus­trate the prin­ci­ple of how a vari­able can be “trans­ported” with­out a con­nect­ing line.

The use of source and sink can be used both within an edi­tor win­dow and between any struc­ture blocks.

To change the order, the “Order” func­tion (menu ► Edit ► Order) must be acti­vated. The sequence is indi­cated by the num­ber­ing (num­ber high­lighted in orange).

The first sequence num­ber (block) that is dialed after acti­va­tion is assigned the num­ber one. Edit­ing the sequence can be ended by select­ing the “Sequence” func­tion again.

The sequence is defined sep­a­rately for the main edi­tor and all struc­tures. Of course, the struc­ture blocks are also given a num­ber for the sequence.

If the order is not spec­i­fied, the blocks are num­bered accord­ing to the order in which they are placed.

The LOGFILE, ALOGDATA and DLOGDATA func­tion blocks in the addi­tional func­tions library are avail­able to the user for data record­ing. These func­tion blocks are used to save data to the inter­nal mem­ory. The files can be down­loaded from the device via an FTP client for later analy­sis.

The pro­gram­mer can exe­cute 20 pro­grams, each with 60 seg­ments (pro­gram steps).

The dri­ver is part of the Easy­Tool MFC soft­ware and can be found in the instal­la­tion path in the “rndis” folder.

The instal­la­tion of the dri­ver is described in the Easy­Tool MFC oper­at­ing instruc­tions.

The Easy­Tool MFC can also inte­grate and para­me­ter­ize the HIMOD mod­ules. One excep­tion is the HIMOD Eth­er­net cou­pler – this requires its own IP address, which can only be set via Smart­Con­trol.