FAQ from HESCH

In our exten­sive down­load area we have pro­vi­ded tech­ni­cal data she­ets and manu­als for all our devices, which also con­tain the ter­mi­nal dia­grams. If you have any fur­ther ques­ti­ons regar­ding the con­nec­tion of your device, please con­tact our sales team by email or phone.

After a detailed exami­na­tion of their requi­re­ments and, if necessary, their Cer­ti­fi­ca­tion of the indi­vi­dual device, use in the EX area is pos­si­ble.

Since 1995 we are cer­ti­fied accord­ing to DIN EN ISO 9001 (qua­lity manage­ment), since 2003 accord­ing to DIN EN ISO 9001:2000 and since 2005 cer­ti­fied EX – equip­ment manu­fac­tu­rer.

If pos­si­ble, send your defec­tive device to us, sta­ting the fault(s). Upon rece­ipt of the device, a visual inspec­tion is car­ried out by our ser­vice depart­ment to deter­mine the cost of repair. A cost esti­mate will fol­low or, in the case of a war­ranty claim, the unit will be repai­red wit­hin two weeks.

We offer tele­phone sup­port for tech­ni­cal pro­blems as well as assi­s­tance with com­mis­sio­ning. An on-site ser­vice is pos­si­ble in spe­cial cases at cost.

All con­trol­lers and devices offe­red by us can be sup­plied in a housing of your choice.

In our exten­sive down­load area we have pro­vi­ded tech­ni­cal data she­ets and manu­als for all our devices. If for any rea­son you are unable to find what you are loo­king for, please con­tact our sales depart­ment by tele­phone and they will be happy to help you.

Regis­ter on our web­site under the menu item Cus­to­mer login/Registration. You will then receive your access data by e-mail and have free access to the down­load area.

Our gene­ral terms and con­di­ti­ons of busi­ness / deli­very can be found in the foo­ter area of the web­site under AGB.

Please under­stand that we can only inform you about our refe­ren­ces after indi­vi­dual con­sul­ta­tion, as we pro­cess con­fi­den­tial data in many cus­to­mer rela­ti­ons­hips.

We offer tele­phone sup­port for tech­ni­cal pro­blems as well as assi­s­tance with com­mis­sio­ning. An on-site ser­vice is pos­si­ble in spe­cial cases at cost.

All con­trol­lers and devices offe­red by us can be sup­plied in a housing of your choice.

For a fast pro­ces­sing of your order we need exact infor­ma­tion about your requi­re­ments like mea­su­ring range, vol­tage sup­ply, outputs/inputs and if pos­si­ble the article/serial num­ber.