FAQ from HESCH
Here we have collected some general questions about the technology as well as the ordering process for you. If you have any further questions, just give us a call. Our contact persons will be pleased to help you.
Here we have collected some general questions about the technology as well as the ordering process for you. If you have any further questions, just give us a call. Our contact persons will be pleased to help you.
Since 1995 we are certified according to DIN EN ISO 9001 (quality management), since 2003 according to DIN EN ISO 9001:2000 and since 2005 certified EX – equipment manufacturer.
After a detailed examination of their requirements and, if necessary, their Certification of the individual device, use in the EX area is possible.
All controllers and devices offered by us can be supplied in a housing of your choice.
In our extensive download area we have provided technical data sheets and manuals for all our devices, which also contain the terminal diagrams. If you have any further questions regarding the connection of your device, please contact our sales team by email or phone.
In our extensive download area we have provided technical data sheets and manuals for all our devices. If for any reason you are unable to find what you are looking for, please contact our sales department by telephone and they will be happy to help you.
We have a high demand on the quality of our devices so that you as a customer benefit from the long service life.
If it should happen that your device does not work properly, please send the defective device back to us, stating the error. The more detailed you describe the faults, the faster our service department can determine the repair effort and thus reduce the downtime for you.
As soon as the device reaches us, you will receive a confirmation of receipt and a cost estimate after the visual inspection.
In the event of a warranty claim, the unit will be repaired within two weeks.
You receive from us
Our service staff offer you telephone support in the event of technical problems as well as assistance with the commissioning of the units.
In special cases, on-site service is also possible. Please contact us. Your contact persons for all questions regarding technology & support will be happy to help you.
In order to process your order quickly, we need precise information about the requirements you need, e.g. measuring range, voltage supply, outputs/inputs and, if known, the item number.
Our general terms and conditions of business / delivery can be found in the footer area of the website under AGB.
Please understand that we can only inform you about our references after individual consultation, as we process confidential data in many customer relationships.