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HESCH / Ser­vice / FAQ

FAQ from HESCH

Here we have collec­ted some gene­ral ques­ti­ons about the tech­no­logy as well as the orde­ring pro­cess for you. If you have any fur­ther ques­ti­ons, just give us a call. Our con­tact per­sons will be plea­sed to help you.

Tech­no­logy FAQs

Where can I find a ter­mi­nal dia­gram?

In our exten­sive down­load area we have pro­vi­ded tech­ni­cal data she­ets and manu­als for all our devices, which also con­tain the ter­mi­nal dia­grams. If you have any fur­ther ques­ti­ons regar­ding the con­nec­tion of your device, please con­tact our sales team by email or phone.

Can the con­trol­lers also be used in the EX area?

After a detailed exami­na­tion of their requi­re­ments and, if necessary, their Cer­ti­fi­ca­tion of the indi­vi­dual device, use in the EX area is pos­si­ble.

Accord­ing to which qua­lity stan­dard does HESCH work?

Since 1995 we are cer­ti­fied accord­ing to DIN EN ISO 9001 (qua­lity manage­ment), since 2003 accord­ing to DIN EN ISO 9001:2000 and since 2005 cer­ti­fied EX – equip­ment manu­fac­tu­rer.

What can I do with a defec­tive HESCH unit?

If pos­si­ble, send your defec­tive device to us, sta­ting the fault(s). Upon rece­ipt of the device, a visual inspec­tion is car­ried out by our ser­vice depart­ment to deter­mine the cost of repair. A cost esti­mate will fol­low or, in the case of a war­ranty claim, the unit will be repai­red wit­hin two weeks.

What ser­vice can I expect from HESCH?

We offer tele­phone sup­port for tech­ni­cal pro­blems as well as assi­s­tance with com­mis­sio­ning. An on-site ser­vice is pos­si­ble in spe­cial cases at cost.

Do the con­trols also come in housings?

All con­trol­lers and devices offe­red by us can be sup­plied in a housing of your choice.

How do I get a manual for my con­trol­ler or device?

In our exten­sive down­load area we have pro­vi­ded tech­ni­cal data she­ets and manu­als for all our devices. If for any rea­son you are unable to find what you are loo­king for, please con­tact our sales depart­ment by tele­phone and they will be happy to help you.

How do I get access to the down­load area?

Regis­ter on our web­site under the menu item Cus­to­mer login/Registration. You will then receive your access data by e-mail and have free access to the down­load area.

Order FAQs

What ser­vice can I expect from HESCH?

We offer you

  • Solu­tion-ori­en­ted advice
  • 100% qua­lity con­trol
  • Engi­nee­ring + Pro­duc­tion Made in Ger­many
  • ISO stan­dard + EX cer­ti­fied
  • Excel­lent ser­vice

 

 

Our ser­vice staff offers you tele­phone sup­port in case of tech­ni­cal pro­blems as well as assi­s­tance with the com­mis­sio­ning of the devices.

 

In spe­cial cases, on-site ser­vice is also pos­si­ble. Please con­tact us. Your con­tact per­sons for all ques­ti­ons regar­ding tech­no­logy and sup­port will be happy to help you.

Where can I view the gene­ral terms and con­di­ti­ons?

Our gene­ral terms and con­di­ti­ons of busi­ness / deli­very can be found in the foo­ter area of the web­site under AGB.

What do I have to con­si­der when orde­ring?

For a fast pro­ces­sing of your order we need exact infor­ma­tion about your requi­re­ments like mea­su­ring range, vol­tage sup­ply, outputs/inputs and if pos­si­ble the article/serial num­ber.

How can I get a refe­rence list of the com­pany HESCH?

Please under­stand that we can only inform you about our refe­ren­ces after indi­vi­dual con­sul­ta­tion, as we pro­cess con­fi­den­tial data in many cus­to­mer rela­ti­ons­hips.

Do the con­trols also come in housings?

All con­trol­lers and devices offe­red by us can be sup­plied in a housing of your choice.

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